FAQ's

Welcome to our FAQ section! Here you’ll find answers to the most common questions about orders, shipping, returns, and more. If you still need help, feel free to contact us at support@zeeshop.us or call us at +44 7459 574219.

🐾 1. What products do you sell?

We specialize in high-quality Dog Bone Chew Toys designed to keep your pets happy, healthy, and engaged. Our toys are durable, pet-safe, and suitable for dogs of all sizes.

🚚 2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United Kingdom. No minimum spend required.

🕒 3. How long will my order take to arrive?

Handling Time: 1–3 business days (Monday to Saturday)
Transit Time: 4–5 business days (via FedEx)
Estimated Delivery: 5–8 business days from the time of order

⏰ 4. What is your order cutoff time?

Orders placed before 2:00 PM (GMT+1), Monday to Saturday, will begin processing the same day. Orders placed after that time will be processed the next business day.

🔄 5. What is your return policy?

We accept returns and exchanges within 30 days for the following reasons:

Damaged items
Incorrect items received

Returns are free, and a prepaid return label is included in your package.

For full details, visit our Return & Refund Policy.

💷 6. How will I receive my refund?

Refunds are issued to your original payment method in British Pounds (£).
Once we receive your return, please allow up to 7 business days for the refund to process.

📦 7. Do you provide order tracking?

Absolutely! Once your order ships, you will receive a tracking number via email. You can track your package directly through FedEx or the link provided.

📍 8. Do you ship internationally?

No, we currently only ship within the United Kingdom.

🐶 9. Are your chew toys safe for all dog breeds?

Yes! Our Dog Bone Chew Toys are made with non-toxic, pet-safe materials and are suitable for dogs of all sizes. Always supervise your pet while playing, especially with new toys.

✉️ 10. How can I contact customer support?

You can reach us through the following:

Email: support@zeeshop.us
Phone: +44 7459 574219
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+1)
Address: 0/2 356 Govanhill Street, Glasgow, G42 7HT, United Kingdom

🛒 11. Can I cancel or change my order?

Yes, but only before it ships. Contact us as soon as possible if you need to make changes. Once your order is in transit, cancellations and changes are no longer possible.